Common Questions About Our Terms
Your account will be flagged during identity verification, which occurs before your first withdrawal. We'll ask you to correct it using the verification form in your account. If you don't correct it, withdrawals are blocked until accuracy is confirmed. Intentional misrepresentation can result in permanent suspension.
Yes. Go to your Account Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Your next withdrawal will ask you to select which registered method to use. Past transactions always go to the method you used to make them.
We retain all deposit, withdrawal, and game-round records for the period required by local regulation in Indonesia. You can download a full statement from your account dashboard at any time, or request historical records through email support.
Account restrictions happen when we detect irregular activity, failed identity verification, or terms violations. We'll send you a notice explaining the reason. You have the right to appeal through our support email within 14 days with supporting evidence or clarification.
No. Withdrawals are processed only to the payment method registered under your account name. We never transfer funds to another person's account. This protects you from fraud and meets regulatory standards for account-holder verification.
Contact our support team with the transaction ID and your reason for the dispute. We investigate within 48 hours and respond with findings. If the dispute is valid, we reverse the charge or correct the record. If invalid, we explain why the transaction stands.
Yes. Request account closure through your settings or email support. Any remaining balance in your wallet must be withdrawn before closure is finalised. Closed accounts cannot be reopened; you'll need to register a new account if you return.
